Prerequisites
Disaster Cycle Services: An OverviewAny service associate GAPThe purpose of this course is to prepare supervisors to lead a team of disaster workers to deliver high-quality client service and to create a climate that promotes worker satisfaction. Upon completion of the course, participants will be able to–
- Identify the factors that make supervising in a disaster environment unique.
- Identify the roles and responsibilities of a supervisor on a disaster relief operation.
- Describe the supervisor’s role in building a team and creating worker satisfaction.
- Identify what it takes to organize and lead a work unit.
- Recognize situations and behaviors that require feedback, coaching or corrective measures.
- Describe the process for providing an effective performance evaluation.
